Today I went to this branch for assistance with money transfer, and it was the most disappointing service I ever had. Instead of helping me with my money transfer, the person (African American lady) behind the counter started interrogating me about the previous transactions in my account, and where I got MY money in MY account from. After I answered all her superfluous questions, she said she couldn't assist me with my transfer, and asked me to come back some other day. As I was going back to my car, I got curious to why she denied me any assistance, and why she asked me all these ridiculous personal questions. So I went to the Ballston branch Wells Fargo, and asked them to help me with money transfer. And to my surprise, I was done with my transfer in approximately 5 mins. There wasn't any ridiculous questioning. I was very thankful for taking care of me in such a professional manner unlike how I was handled in the Westover branch.
Today I went to this branch for assistance with money transfer, and it was the most disappointing service I ever had. Instead of helping me with my money transfer, the person (African American lady) behind the counter started interrogating me about the previous transactions in my account, and where I got MY money in MY account from. After I answered all her superfluous questions, she said she couldn't assist me with my transfer, and asked me to come back some other day. As I was going back to my car, I got curious to why she denied me any assistance, and why she asked me all these ridiculous personal questions. So I went to the Ballston branch Wells Fargo, and asked them to help me with money transfer. And to my surprise, I was done with my transfer in approximately 5 mins. There wasn't any ridiculous questioning. I was very thankful for taking care of me in such a professional manner unlike how I was handled in the Westover branch.