Staff mixed up truck keys, and gave the keys attached to my reservation to a customer who had left 10 minutes before I arrived. I'm woken up at 6:30 AM the next day to a frantic call from U-Haul staff asking me to return the truck. I get the truck back as soon as I could, only to be told that it wasn't the truck that I had that they needed, but the truck on my reservation that some other person had. I hadn't stopped to refill, so I told the staffperson that I would now go get gas and return the truck, but he said not to worry, he wouldn't charge me. He gave me a receipt for the truck that I drove for $39 - the receipt had the other person's name on it, but he said that I would be charged the correct amount. Two days later, my statement says that I was charge $92 - this is what the other person drove, with the truck under my reservation. I have called customer service, who was not very helpful - they pointed out that I had signed saying my reservation was correct, but that was before they gave me the incorrect truck. I am now waiting to hear back if they will refund the $50 that they owe me. In any case, this location screwed me over twice - first by getting me the wrong truck, and then charging me for the wrong truck.
All USA
Staff mixed up truck keys, and gave the keys attached to my reservation to a customer who had left 10 minutes before I arrived. I'm woken up at 6:30 AM the next day to a frantic call from U-Haul staff asking me to return the truck. I get the truck back as soon as I could, only to be told that it wasn't the truck that I had that they needed, but the truck on my reservation that some other person had. I hadn't stopped to refill, so I told the staffperson that I would now go get gas and return the truck, but he said not to worry, he wouldn't charge me. He gave me a receipt for the truck that I drove for $39 - the receipt had the other person's name on it, but he said that I would be charged the correct amount. Two days later, my statement says that I was charge $92 - this is what the other person drove, with the truck under my reservation. I have called customer service, who was not very helpful - they pointed out that I had signed saying my reservation was correct, but that was before they gave me the incorrect truck. I am now waiting to hear back if they will refund the $50 that they owe me. In any case, this location screwed me over twice - first by getting me the wrong truck, and then charging me for the wrong truck.