STILL WAITING for reimbursement for ruined bookcase. In August 2016 moved to Williamsburg VA & used the Newport News office of Two Men & A Truck to move furniture from a storage until into a 1st floor apartment. The movers themselves were great- working hard and consistently. It was over 100F! They ruined a large bookcase by placing it on the truck incorrectly: it fell off the top of the pile in transit and crashed to bits. It was a minor incident that was handled after-the-fact, so poorly by the manager that I am posting a NEGATIVE review. After damage, proper paperwork + photo documentation was filed. I was told they would bring me a replacement bookcase that they would buy based on dimensions and image of damaged item. Replacement delivery was delayed twice - when it finally came was a DAMAGED, tiny, cheap bookcase from Roses with a $20 receipt taped to the top- left on our back patio. Phoned to complain to manager that this was in NO WAY a replacement for the damaged item. He gave me a long reply about the contract price and he should have only spent $18 to replace the bookcase as he estimated it weighed about 8-10 lbs & the contract replacement was 60 cents per pound. He offered to come get it and give us a check for $18. After repeat phone calls & missed meetings he told me to keep the damaged replacement bookcase and look for a $18 check in the mail.
This is November - still NO CHECK. We had to pay to dump the damaged bookcase at the county facility!! Gave them ample time to make it right and when I called last month, but manager said, had to remove himself from this company." Well, we are too - not using Two Men & A Truck again!
All USA
STILL WAITING for reimbursement for ruined bookcase. In August 2016 moved to Williamsburg VA & used the Newport News office of Two Men & A Truck to move furniture from a storage until into a 1st floor apartment. The movers themselves were great- working hard and consistently. It was over 100F! They ruined a large bookcase by placing it on the truck incorrectly: it fell off the top of the pile in transit and crashed to bits. It was a minor incident that was handled after-the-fact, so poorly by the manager that I am posting a NEGATIVE review. After damage, proper paperwork + photo documentation was filed. I was told they would bring me a replacement bookcase that they would buy based on dimensions and image of damaged item. Replacement delivery was delayed twice - when it finally came was a DAMAGED, tiny, cheap bookcase from Roses with a $20 receipt taped to the top- left on our back patio. Phoned to complain to manager that this was in NO WAY a replacement for the damaged item. He gave me a long reply about the contract price and he should have only spent $18 to replace the bookcase as he estimated it weighed about 8-10 lbs & the contract replacement was 60 cents per pound. He offered to come get it and give us a check for $18. After repeat phone calls & missed meetings he told me to keep the damaged replacement bookcase and look for a $18 check in the mail. This is November - still NO CHECK. We had to pay to dump the damaged bookcase at the county facility!! Gave them ample time to make it right and when I called last month, but manager said, had to remove himself from this company." Well, we are too - not using Two Men & A Truck again!