Until today, I thought very highly of this dental practice. After receiving an unusually large bill for a single routine filling (over $150.00 ) this is after my insurance company paid a percentage of the allowance. I inquired about the bill, considering I'd pay what I was told was the amount of my co-pay after the procedure. I was told by the billing clerk --Jen, that the dental practice use white composites for fillings unless the patient ask for silver and my insurance only covered 80% of the cost for a silver filling (for rear teeth). I asked ,how would I have known that the dental office only use white? Jen 's response was -- "it's common practice." So patients are supposed to know what your office "common practices" are (by what osmosis?) but you don't have any obligation to make that clear before service is rendered? For all I know the filling could have been green -- nothing was ever mentioned about it's color before, during or after the procedure. I fully understand any cost not covered by the insurance company is the responsibility of the patient however, when the practice tells you your out of pocket cost is one thing, bill you for another and won't entertain any type of compromise, because they failed to make their "common practices" known and leave patients holding the tab in my opinion is totally unprofessional. Customer service horrible, professionalism the worst.
All USA
Until today, I thought very highly of this dental practice. After receiving an unusually large bill for a single routine filling (over $150.00 ) this is after my insurance company paid a percentage of the allowance. I inquired about the bill, considering I'd pay what I was told was the amount of my co-pay after the procedure. I was told by the billing clerk --Jen, that the dental practice use white composites for fillings unless the patient ask for silver and my insurance only covered 80% of the cost for a silver filling (for rear teeth). I asked ,how would I have known that the dental office only use white? Jen 's response was -- "it's common practice." So patients are supposed to know what your office "common practices" are (by what osmosis?) but you don't have any obligation to make that clear before service is rendered? For all I know the filling could have been green -- nothing was ever mentioned about it's color before, during or after the procedure. I fully understand any cost not covered by the insurance company is the responsibility of the patient however, when the practice tells you your out of pocket cost is one thing, bill you for another and won't entertain any type of compromise, because they failed to make their "common practices" known and leave patients holding the tab in my opinion is totally unprofessional. Customer service horrible, professionalism the worst.