Shenandoah Valley Social Services

My husband and i went there for an interview for pregnancy medicaid. The lady at the window had an accent and you could barely understand her. On top of that, she asked us a question and i was talking to him to make sure we were giving the right information. She said can you talk to me or only him? With an attitude and rude. I could not believe that that's how they let their employees talk to the clients or potential clients.

The system is broken and all the employees I've spoken with are jaded and rude. I was in a human services program and understand how it can happen but I can't imagin making someone feel the way these caseworkers have made me feel. Not all of us are looking for a handout, some of us work really hard to supply for our families we just need a hand up to get through the tough times.