So I just got off the phone trying to book a massage. I have found over the years that booking has become more and more difficult at this location. If you have a job, forget trying to get an appointment on the weekend unless you do it weeks in advance. It's incredible how this place is privately owned and can decided to raise the rates, but that they cannot process your cancellation for 10 days. They tell me that I can't get my massages that I have built up - 10 - until I pay for the ones they couldn't bill for because my credit card expired. Mind you that I got a letter about the increase in charges but not one explaining my credit card expired - which means I get billed for 4 months worth of charges and add on an additional 4 massages that are difficult to book. I have to use these massages in 60 days. I suppose I should be thankful for the lawsuit that said they had to give 60 days instead of the original 30. I can't wait to get rid of this membership.
All USA
So I just got off the phone trying to book a massage. I have found over the years that booking has become more and more difficult at this location. If you have a job, forget trying to get an appointment on the weekend unless you do it weeks in advance. It's incredible how this place is privately owned and can decided to raise the rates, but that they cannot process your cancellation for 10 days. They tell me that I can't get my massages that I have built up - 10 - until I pay for the ones they couldn't bill for because my credit card expired. Mind you that I got a letter about the increase in charges but not one explaining my credit card expired - which means I get billed for 4 months worth of charges and add on an additional 4 massages that are difficult to book. I have to use these massages in 60 days. I suppose I should be thankful for the lawsuit that said they had to give 60 days instead of the original 30. I can't wait to get rid of this membership.