John A. Bruno, M.D.

If I could give zero stars to this place, I probably would. I agree with other reviews on here citing the extreme coldness of the office staff. No matter what you do, they are never happy to see you and not welcoming. Dr. Bruno does not impress me at all. My co-pay requires $80 every time I see him and after about eight or nine minutes he's itching to get to his next patient. On my second appointment he dismissed some serious concerns I had, saying it just wasn't related to the knee. I was actually not going to see him a third time. I was just going to continue to try and fit in some of the physical therapy appointments he recommended at his office around my busy traveling schedule. Out of all of my appointments I was not able to make one and did call ahead of time understanding that they would charge me. With their limited hours and a busy schedule flying in and out of airports, I was doing the best I could. However, this last appointment when I missed the turn off to come right to the office and they were completely inflexible with their policy. Unfortunately, when that happens in the height of traffic you are on 495 and it takes you 20 minutes to get back. Although the office person at this time understood what I was saying, she told me over the phone if I wasn't there after 15 minutes I would be charge for missed appointment fee. After explaining it may be 18 minutes not 15 minutes but I was in route to be there, she kept trying to press the issue of 15 minutes was the cutoff. I could understand if I was late or missed several appointments, but this was not the case. When I arrived 18 minutes after, she had locked the door and told me that I would be charged a $50 missed appointment fee. I still have a very difficult time understanding the rationale behind this policy when my initial appointment was for an hour. Additionally, when you are taken back there are commonly 3 to 5 people being seen simultaneously in that timeframe. The physical therapists are constantly switching back-and-forth and lose trains of thought and are not sure where certain charts are due to the multiple people at the same appointment time. Having a sister who is a physical therapist, and having several other times in my life receiving physical therapy, this practice seems pretty ridiculous to me. However, my knee had gotten strengthened and the physical therapist were very nice, so I rolled with it. However, if you do the same you will be treated coldly and unempathetically by the office staff, have to share your appointment with five other people and see a doctor who cares very little about his patients. I'm shocked this office is in business and retains or has any patients. I would definitely recommend anywhere but this place.