Gold's Gym

Unfortunately, recent experiences have tanked my review of this gym. Gold's, gets the job done as a budget gym, and the Fairfax location is one of the nicer Gold's of all Gold's gyms. As life, and work has moved me around a bunch, my go-to gym has always been a Golds. Unfortunately, when life took me away again from the local Gold's gym, I have had a bottom tier experience trying to cancel my membership. When I called, I was told I needed to drive in to cancel. Its absolutely ridiculous that in the age of customer service, Gold's continues to squeeze out an additional payment by requiring you arrive in person. Having moved away, I drove the hour to jump through their hoops, only to be told it would be taken care of, to then receive an email that did not reconcile with our conversation. I called the gym, and spoke with Patrick who handed me an email to email Marlon who would follow up with me. No reply, and five phone calls later, I received a voicemail at the end of the week asking for the proof I have relocated. The proof I had with me when I drove to the gym. There has been little flexibility to provide decent customer service me as I have been out of town on a business trip for three weeks. Absolutely remarkable that the customer service is close to non-existence in such a competitive space.