Chester KinderCare

There were several occasions I had cause for concern with my child. The director was not friendly and quickly tried to place blame on me for any issue that arised that caused me concern. He had some attachment/separation issues when he started and it was made a big deal about him bringing in a small toy from home. For both him and I it made the transition so much easier in the mornings. The director tried to say it made it harder on them to get the toy/object but the teacher told me otherwise. For a place that’s supposed to be knowledgeable about child care development, they aren’t knowledgeable at all and need some refresher courses and training. For three days my son had the same pull up on that I had put on him that morning. I was told I should’ve spoke up sooner, I shouldn’t have had this issue and my son shouldn’t have had to wear a soiled pull up. He was constantly sick and when I asked the director to make sure that their was proper hand washing hygiene she blamed that he was sick from his older brother. No mater what time I picked him up he was always filthy and had mulch on him or in his clothes. The director is extremely defensive and doesn’t know how to handle consumers or parents concerns. I picked him up one day and went to the store and he peed on himself, they hadn’t put a pull up on him. Not that it matters but we paid $219 of our own pockets for him to attend this daycare and I felt like my concerns were never handled respectfully from the director and I didn’t like the way she placed blame on me. There were other wonderful teachers there and my son may have continued to stay their if issues would’ve been handled better.