At the grand opening of this store, I went in with my 8 year old daughter to purchase a fish. The gentleman (owner's son) gave me such poor advice on what to buy I don't know where to start. He sold me a small fish tank not suitable for the 2 fish we bought. He did not advise me properly how to change the water or how often. AFTER the sale, one of the girls advised that I get stress coat, so I did purchase that. Of course one of the fish died. The other one turned black from the ammonia toxicity. I was able to go to a different pet store to find out what type of tank I really needed for the poor remaining fish and purchased the correct items. They were horrified that a pet store sold me the tank they did for 1 gold fish, never mind two! My daughter was in tears at the loss of her one fish. Fortunately we saved the other. I am extremely disappointed in the professionalism of employees at this store and the poor advice I got.
At the grand opening of this store, I went in with my 8 year old daughter to purchase a fish. The gentleman (owner's son) gave me such poor advice on what to buy I don't know where to start. He sold me a small fish tank not suitable for the 2 fish we bought. He did not advise me properly how to change the water or how often. AFTER the sale, one of the girls advised that I get stress coat, so I did purchase that. Of course one of the fish died. The other one turned black from the ammonia toxicity. I was able to go to a different pet store to find out what type of tank I really needed for the poor remaining fish and purchased the correct items. They were horrified that a pet store sold me the tank they did for 1 gold fish, never mind two! My daughter was in tears at the loss of her one fish. Fortunately we saved the other. I am extremely disappointed in the professionalism of employees at this store and the poor advice I got.