Blinds To Go

I made an order to my 4 windows and one door. Micheal a very nice guy comes and measures my windows and told me about "intimacy blinds". I was glad to be informed about those styles and called the store to let them know I would like to make changes on the style. They told me I needed stop at the store to make the selection from the intimacy blinds. I went and made my selection and paid in full and walked out of the store. Few weeks later, I got a call that the blinds were ready to installed. Michael came with two window blinds missing. Of course he just installs what they give him. Not his fault at all. I called the store, Laura Palacios answered and happened to be the person who assisted me when I made the switch to the intimacy blinds. She said she couldn't talk to me because she was busy and said she will call me in few minutes. She called 2 hours later and reminded her the reason I returned back to make changes on the blinds. There WAS NEVER a discussion of cancelling orders on any of the windows. It was a clear request. On the phone she had no customer service maners. No apologies. She kept saying she doesn't recall. She doesn't recall. I asked her if she could give me the original orders. She said she threw it away because the person who took the original order made "a mess". I say, she screwed up my order and wants to blame it on others. All she had to say was, I am sorry I cancelled your two windows by mistake. Finally, with an attitude she asked me if I want those missing orders. I said yes and why would have it measured otherwise. She said she will call me back to get my credit card infoemation. 2 hours passed. No call and they will close in 1:30 hr.