BJ Pool and Spa

They were helpful when it came to me buying the spa but my experience since hasn't been so great. I bought a hot tub in January of 2016. When they were delivering the hot tub, it fell off of their cart and broke off a few piece of acrylic on tub but lucky not where water would be. Instead of them having to throw away the tub and have me wait for another one to be delivered, I asked if the damage was repairable and if they could take some money off of it since they were going to scrap it anyways. They did say it was repairable but only took off about half of what I was asking but since they said they would repair it as soon as it was warm enough I agreed. And since it was so cold old they said they would come and do a full check of the tub (every side, part etc) to make sure nothing else was damaged. This was a big mistake!!!! I have had to call them dozens of times, showed up to the store a dozen times, and keep getting told that they will get right on it but a year and a half later, my hot tub is still damaged. It is usable but paid a lot of money for a tub that damaged and will likely stay damaged. So be careful with this company as they seem to say whatever to make a sell but will not follow up on anything they said they would afterwards.