Batteries Plus Bulbs

Tom was friendly and helpful with the issue I had with my cell battery. If you need a battery or bulb in a pinch this is your place. Complaints of overpriced products don't consider the availability, knowledge and selection of items. Most batteries are provided with a warranty and their unique selection of bulbs should have you looking here if you prefer buy in store.

Did a screen replacement myself on my iphone however I didn’t do it properly so I came here to fix it. The only issues I had were with the wifi and a slightly pixelated screen. The technician said they most likely can’t fix the wifi issue but let’s try a new screen. Before I gave the go ahead he put on a new screen to test if it would work. We tested it and everything worked fine so I gave the go ahead. Come back an hour later and the store was a bit busy and he was the only one there on a Friday night so I waited patiently till he everyone left. He then told me he had bad news, apparently there was something wrong with the shield that resulted in the home button ribbon detaching itself. Said I need a new shield. They didn’t provide the shields there but he assured me that they would order it and fix the button free of charge but advised me to still fix the screen. I refused the screen work just in case they decided not to fix the home button. He advised I call back the following day. Called back and spoke to manager who now told me a slightly different story as to why it broke. After telling him what happened he said he will contact the district franchise manager and come up with a solution Monday. I call Monday, no answer. Came in person on Tuesday and the manager there pretended to know the situation and then after asking for the resolution then claimed he knew nothing about it and I’ll have to speak to the other manager as they do no cross communicate. I asked him to call him or the district franchise manager but refused several times but finally he called the franchise manager. The franchise manager said they will not fix it because now the issue was caused by our prior repair and bending the ribbon. The manager there said this is why I need to talk to the manager I spoke to previously to avoid miscommunication apparently. Finally a few days later spoke to the previous manager who stood by the same story as the franchise manager and offered 1/2 off to fix the home button. I refused. The fact that the button was working just fine when I brought it in and that was confirmed on the work order, and that the button worked with the trial of the new screen clearly shows it was a mistake on their behalf. Next to have them tell me 3 different stories as to why this happened so they will eliminate liability is completely ridiculous and just shows this store is untrustworthy and does not care for its customers.